Warranty & Return

All products sold by Jaben Online Store are genuine and come with a one year warranty, unless otherwise stated. Product warranty is limited to solely internal defects such as loss of sound and sound distortion, and it does not include:

  • Faults caused by wear and tear, accident, dropping, mechanical damage, damp, moisture, chemical products, abnormal impact damage or force majeure.
  • Modification or repair by you or third party without the respective local distributors' approval. 

Batteries within amplifier products only come with 30-day warranty.

Cables and Interconnects comes with 30-day Limited Warranty to protect against product defects, unless otherwise stated.

All warranty claims must be supported by a valid receipt within the warranty duration. Additional particulars may be request to verify the validity of the purchase. Additional fees may be imposed should the defect be outside the scope of the warranty.

The warranty length cannot be extended or renewed due to subsequent resale or replacement of the product. This Limited Warranty does not affect your legal rights under your applicable national laws relating to the sale of consumer electronic products. Defective parts replaced within the Limited Warranty Claim shall become the property of the respective local distributors.

All warranty is subjected to the company’s terms and conditions, and the management reserves the right to reject any claims that are out of the warranty scope. 

If you are not fully satisfied with your purchase, or if you have purchased a wrong item, you have up to 7 calendar days from the time you receive your item(s) to initiate a return by dropping us an email at [email protected] You can initiate a return once your item(s) have been invoiced and delivered/shipped.

Note: We may not accept your request to return your purchased item. Request acceptance will be product-dependant, on a case-by-case basis.

Non-returnable items: all open accessories and eartips.

REFUNDS: once we receive the product and inspect it, we will credit your card for the purchase amount less:

  • A 50% open box fee will be assessed on any opened unit (per unit).
  • A 35% restocking fee will be assessed on closed box returns (per unit). All accepted returns must be returned in the original packaging, including any accessories, manuals, and documentation.

Why do we charge restocking fee? - We charge this fee because we do not sell open items since these go inside your ear canal. This fee will cover all processing expenses from the manufacturer. That is how we guarantee you a fresh, brand new, factory sealed product every time. Orders shipped with free shipping, the original shipping cost will be deducted.

We will attempt to use the same payment method if there are any differences to be paid and contact you if necessary. Refunds will be made to the same payment method used.

You have to send back the faulty unit at your cost in order to claim the warranty for your purchased goods.

If you have a problem with your product, please contact us through our contact us page. We will be more than happy to help you out!

To help expedite your request, please include your order number in your email.